Cloud Managed Services
Outsourcing Cloud operations lets you focus on your business, while we manage your platforms and applications in the Cloud for you.
Key challenges of operation in the Cloud
Moving to the Cloud eases you of a lot of the hassles with operating on-premises or colocated data centers and servers. It opens you to completely new possibilities to run, process, and store your applications and data. However, the different functioning of the Cloud and the associated shared responsibility model also provide you with new challenges:
Deal with large, anonymous, international Public Cloud providers with complex pricing and SLAs.
Manage a platform consisting of services from the infrastructure up to the Cloud-native level, which also changes over time.
Get used to different ways how to do deployments, maintenance, backup, archiving, failover, monitoring, alerting, and incident management.
Have an increased need for automation, to optimize usage and enable scalability and elasticity.
In addition to security, reliability, and performance, also continuously keep an eye on the costs.
We operate your platforms and applications in the Cloud for you
We provide such services for different Public Clouds (AWS, Azure, GCP, etc.) and also in hybrid model.
Platform and application provisioning and handover.
Platform and application management and lifecycle services.
Continuous monitoring and alerting regarding Cloud infrastructure, workloads, and costs.
Incident management and support from business hours up to 24/7.
Optional DevOps, CI/CD, and Software Factory services.
When you outsource Cloud operations to ELCA Cloud Services, you profit from our complete set of services around reselling, managing, and supporting your platforms and applications in the Cloud.
Cloud reselling
• Within the Microsoft CSP and AWS SPP programs
• Invoicing, cost monitoring, and SLA claiming at the Cloud provider
Platform and application operation
• Public, private, hybrid, or multi-Cloud
• Customer platforms, workloads, and data
• Logging, monitoring, alerting, incident management, and support
• Deployment and maintenance
• Reporting and documentation
• Support levels 1, 2, and 3
• Interface to the Cloud provider and third parties
• SLA up to 24/7
• Flexibility to customer requirements
Software as a Service operation
• Cloud development platform
• Standardized managed services
• DevOps and application management
We offer our services for different Public Clouds (AWS, Microsoft Azure, Google Cloud Platform, etc.) and also in hybrid and multi-Cloud mode. While we recommend following our corresponding standard procedures and best practices, our approach is widely configurable to your specific needs.